Vodafone FAQ's

If you’re a Vodafone customer already, or you’re thinking of joining Vodafone, you’ll probably have some questions about their products and packages. Here are some Frequently Asked Questions (FAQs).

What coverage does Vodafone have across the UK?

To check coverage in your area, give Vodafone Customer Services a call. Their Customer Service team will be able to advise on coverage where you live and of any plans for increased coverage in the future which will make it even easier to have coverage 24 hours a day.

I’m already a Vodafone customer, but I’d like to upgrade my Vodafone plan. How can I do that?

If you’re already a Vodafone customer, the simplest way to upgrade is by calling Vodafone’s Customer Service Centre. Customer service agents can talk you through the best phone package for you and advise you of the best deals for your call, text and internet usage.

I have a question about an item on my bill. Who should I talk to?

If you have a query about an item on your bill or need to confirm the payment date, Vodafone’s Customer Service Centre has staff who can look at an item on your statement in more detail and clarify exactly what it means. If you are unsure about the date of payment, they can also confirm this to you.

I’ve changed bank accounts. How do I make sure my payment is taken from the correct account?

If you’re recently changed bank accounts and need to make sure the amount is taken from the new report, call Vodafone Customer Services to speak to an agent who can clarify and amend bank details as necessary.

Does Vodafone reward loyal customers?

Yes, Vodafone Freebee Rewardz is the Vodafone customer loyalty scheme for Pay as you go customers. Every time a Pay as you go customer tops up, they earn points that give them the chance to win great prizes.

If you still have questions that have not been answered by our FAQ, call the Vodafone Customer Service Centre to speak to an agent who can help with individual requirements.